The Fine Print.....

  1. All prices include taxes. 
  2. All Prices are plus Canada Post standard shipping. We do not insure the package nor do we ask for a signature.  Canada $5  USA $7
  3. When ordering - please make sure your full mailing address is included in the message  portion and a phone number or e mail would be helpful too. 
  4. There will be shipping charged on orders with a U.S mailing address. 
  5. As our product is hand made, there will be slight variations from the pictures posted. This is normal and is part of the artistry of a hand stamped  product. If you are unsure or would like to speak with us first, please call us and speak to Sandra directly. 
  6. When ordering a custom tag, please check your spelling....we will stamp exactly what is submitted. If by chance we make an error, we will promptly replace your hand stamped tag. 
  7. We accept Pay Pal, E Mail Money Transfer, or Credit Cards via Pay Pal. 
  8. We do accept credit cards when at a trade show or other event in person. 
  9. If you have any questions, please use our contact form and we will respond within 48 hours. 
  10. If you leave us a voice mail we will respond within 24 hours. 
  11. The brass tags we use are not coated with any chemicals and therefore will oxidize over time depending on conditions. This is normal for brass, just use the polish pad you receive with your order to polish it up. When you can no longer use the polish pad, just lightly buff with steel wool and the shine will come right back. We sometimes use a nail buffer to bring the shine back, they work good too. 
  12. The stainless steel tags do not require any maintenance, they will not rust or oxidize but in some cases may scratch depending on wear and tear. 
  13. We want you to be happy with your purchase, if you are - GREAT! let your friends, family and co-workers know....if not, PLEASE let us know and we will do whatever we can to rectify the issue. 
  14. We are human. We occasionally make a mistake. If this happens we will promptly correct it. 
  15. If you would like a donation for a rescue, charity, auction, etc. PLEASE get in touch with us using the "Contact Us" page. We will respond within 48 hours.
  16. If there is a brass tag you would like in Stainless Steel, or vice versa,  just msg us and we can make any required changes.